Customer Service

Shipping & Delivery

1. Unless there are exceptional circumstances, your Products will be despatched for delivery in accordance with the delivery service chosen by you during the ordering process:

2. Working days are Monday to Friday, excluding UK Bank Holidays.

3. Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.

4. Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.

6. All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient will incur no liability provided that parcel was delivered to the address provided by the purchaser.

Privacy Policy

This privacy policy sets out how Unique Forms Ltd uses and protects any information that you give Unique Forms Ltd when you use this website. Unique Forms Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Unique Forms Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28th February 2011.

What we collect

We may collect the following information:

1: Name and job title

2: Contact information including email address

3: Demographic information such as postcode, preferences and interests

4: Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1: Internal record keeping.

2: We may use the information to improve our products and services.

3: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

4: From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

5: We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@uniqueformsltd.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to sales@uniqueformsltd.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Returns & Replacements

If you believe that a Product is defective, we will request that you return the product for our examination.

Ordering

Uploading your own artwork

Order process if you send your own design - Create your individual chosen product in just seven steps:

1. Article features

Upload your design into the chosen template, selecting the quantity and number of sides. The binding final price will incl. delivery and VAT and will be displayed once you have selected the required features. You can either print out our offer or put your product straight into the shopping basket.

2. Services

If you are not sure if your artwork is printable, we can offer you a artwork check. We will check your artwork for common mistakes.

3. Shopping basket

All the products you have selected from Unique Forms will be displayed in your shopping basket. You can give each project a project name which will make it easier to clearly identify them later. If you want to place several orders for a product with different printed information, you can enter the required amount here.

4. My details

Enter your contact details in this section. When you place your next order the details in this step will already be saved.

5. Order options

Select the addresses for delivery. Please be aware that printed products can only be delivered within the United Kingdom. Choose which file format you would like to use to submit your artwork. You can use our convenient upload center right after placing your order or send your artwork to us by email. Please also select how you wish to pay for your order. If you use our e-payment options, the payment will take place right after this step, unlike in the case of pre-payment. It goes without saying that our payment processes correspond to current safety standards.

6. Order overview

Here is an at a glance review of all of your order details. Check these and confirm your order.

7. Confirmation and transmission of artwork

We will send you an email confirming your order. You can also submit your print-ready artwork in the upload center if required. Your order will now be entered into our production process.

Payment, Pricing & Promotions

Payment options

Various payment options are available at Unique Forms. Use our online payment options and pay quickly, securely and conveniently through PayPal. The payment will take place directly while you place your order and the production of your order will begin as soon as we receive your print-ready artwork or your print approval.

PayPal

With PayPal you can pay securely and easily using MasterCard, Maestro, Visa, Visa Electron, American Express, Solo or Direct Debit.

Pre-payment*

Prepay after placing your order. Our bank details are:

Account name: Unique Forms Ltd

Bank name: Natwest

Sort code: 60 40 09

Account number: 16973232

*N.B Please be aware that we will not begin production until we have received the payment and the print-ready artwork. We recommend that you pay using one of our e-payment processes for urgent orders (express production and next day production).